Abstract

JURADO-ZAMBRANO, Diego Armando  and  VALENCIA UPEGUI, Sandra María. KNOWLEDGE MANAGEMENT: A CASE STUDY OF A COLOMBIAN PUBLIC SECTOR COMPANY. Tend. [online]. 2021, vol.22, n.2, pp.130-156.  Epub Aug 04, 2021. ISSN 0124-8693.  https://doi.org/10.22267/rtend.212202.171.

This article presents the results of the incorporation of a knowledge management initiative in a Colombian public sector organization, as well as its benefits, enablers, and difficulties experienced in it. The study was developed under a qualitative methodology with a descriptive scope. The case study method was used, for which relevant documents were reviewed and semi-structural interviews were carried out with key employees of the organization. The results show that the Entity developed a knowledge management model and tools to operate it, allowing it to advance in the construction of an organizational culture focused on knowledge. On the other hand, enablers such as leadership and technology must be worked with more emphasis. The foregoing shows that knowledge management has been gaining a relevant space, at the same time that it presents the importance of some enablers for its incorporation. The research contributes to the knowledge management practices that are being worked on in the public sector as a pillar for innovation.

JEL: H83; L30; L32; M19, O31

Keywords : benefits; organizational knowledge; case study; public management; enablers; knowledge processes..

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