Services on Demand
Journal
Article
Indicators
Cited by SciELO
Access statistics
Related links
Cited by Google
Similars in SciELO
Similars in Google
Share
Diversitas: Perspectivas en Psicología
Print version ISSN 1794-9998
Abstract
SANTOYO TELLES, Felipe; MURGUIA PEREZ, Daniel; LOPEZ-ESPINOZA, Antonio and SANTOYO TEYES, Eliseo. Behavior and Organization. Implementation of Quality Management System 5 S'S. Divers.: Perspect. Psicol. [online]. 2013, vol.9, n.2, pp.361-371. ISSN 1794-9998.
With the objective of improve services to public, equipment and facilities conditions, Department of material resources and services of technological Institute of Ciudad Guzmán (ITCG) is identified as an area of opportunity to generate a culture of quality in the work.. As a proposed solution to improve this area, a system of quality management was implemented (5s's), the working technique that creates a change in habits of workers, based on Classification, Order and Cleanliness, Standardization and Discipline reinforce. The present work shows that learning of the methodology 5S's, modifies; behavior, working environment of a department or organization, promoting teamwork, improving communication, increasing staff motivation and achievement of specific objectives. Results showed that it was to establish order and cleanliness; reduce search time by tool in 80%, on inputs a 66.6% and a gain of 20 m2 in cattle spaces.
Keywords : behavior; 5S; continuous improvement; Kaizen; quality management.