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Revista de Salud Pública
Print version ISSN 0124-0064
Abstract
VAZQUEZ-CRUZ, Eduardo et al. Patient satisfaction in primary medical care in Mexico. Rev. salud pública [online]. 2018, vol.20, n.2, pp.254-257. ISSN 0124-0064. https://doi.org/10.15446/rsap.v20n2.61652.
Objective
To determine the satisfaction perceived by patients with the medical services received at a primary care medical center.
Material and Methods
Descriptive, cross-sectional study. The satisfaction perceived by patients treated in a primary care medical center was evaluated. The population included 395 patients treated at a medical unit of Puebla, Mexico. The SERVPERF questionnaire, which evaluates the perceived quality of medical care in patient user, was used.
Results
There were 395 patients, 260 (66%) female, 135 (34%) male, average age 42.80, minimum 19 maximum 91, + 16.64.
Satisfaction with consultation with the family doctor was 65%, with nursing care 74%, with non-medical personnel 59%, with tangibles 82%, with accessibility and organization 65%, with waiting time for laboratory tests, offices, medical appointments and reference 49%. The perceived overall satisfaction with care provided in the Medical Unit is over 60%. There are differences between perceived satisfaction and the years of academic study.
Conclusions
Perceived overall satisfaction with the medical care received in the Medical Unit is greater than 60%.
Keywords : Patient care; public health; patient satisfaction; standard of care; primary prevention (source: MeSH, NLM).