Abstract

SANTACRUZ-BRAVO, Julián Darío. Humanization of clinical care quality in health from the patient perspective centered from the Resolution 13437 of 1991. Univ. Salud [online]. 2016, vol.18, n.2, pp.373-384. ISSN 0124-7107.

The humanization versus dehumanization of the clinical care quality in the health services has attracted the attention of all sectors of Colombian society in recent years. The lack of awareness of social processes, which include a suitable treatment procedures in health infers the presence of some elements that threaten the quality of life of the users. This article seeks to interpret to what extent the rights of ill people, as they are designed, respond faithfully with the recovery of health, and with it, the humanization of the service. The first findings of this research show increasingly the inadequacy of a model of quality of care focused on the person as a process; on the other hand, the user of health is still being understood as an ill organism, a body devoid of its uniqueness, isolated and restricted to the technical and scientific knowledge that surrounds clinical experience, which every time takes the patient away from his or her fundamental rights in the framework of a democratization of health. In conclusion, to talk about humanizing the clinical care quality in health is to put the entire production of its services to the fingertips of the patients, and not the opposite; restoring human dignity is nothing more than concentrating all efforts on the subject and not on the outside of the patient.

Keywords : Humanization of assistance; patient rights; quality management.

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