Abstract

ARBOLEDA PV, Gladys I. Perception that managers have about knowledge management in health institutions of medium and high complexity of the Aburrá Valley, 2011. Rev. Fac. Nac. Salud Pública [online]. 2014, vol.32, n.2, pp.42-53. ISSN 0120-386X.

OBJECTIVE: to describe the views that managers from medium-and high-complexity healthcare institutions from Valle de Aburrá (Colombia) have regarding the factors determining knowledge management issues in 2011. Such issues include: the strategic vision of the organization and the research policy; knowledge identification, access and transmission; resources and technologies METHODOLOGY: a qualitative research project where 15 semi-structured interviews were performed with the managers of the studied institutions. Categories were identified, analyzed and interpreted in depth; this was done using a coding system composed of keywords and open texts. Likewise, the atlas Ti software was used to enter, store and analyze the data. Concept maps, in turn, were created using CmapTools. RESULTS : many respondents have no clear concept of knowledge management and most of the institutions do not have policies and funding for research. As for training, most managers stated that training programs are not defined in accordance with the needs of the employees and the demands of the health sector. In addition, they also have difficulties with the training due to economic and time-related issues. CONCLUSION: Although managers contemplate elements of knowledge management, it is important to find ways for them to internalize the concept in an integrated manner so that theydo notperceive the definition simply as isolated factors.

Keywords : knowledge management; organizational learning; health institutions; human and intellectual capital.

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