Abstract

SILVA, Marcia-Zanievicz da; LUNARDI, Micheli-Aparecida; SERPA-GANZ, Alyne-Cecilia  and  SILVA-ZONATTO, Vinícius-Costa da. Management control levers in hospitals: the influence of accreditation on other management control systems. estud.gerenc. [online]. 2020, vol.36, n.155, pp.239-247. ISSN 0123-5923.  https://doi.org/10.18046/j.estger.2020.155.3562.

The objective of this study is to identify the influence of accreditation on management control systems (MCS) before and after implementation. A survey was performed, with a sample of 92 respondents (professionals responsible for implementing accreditation) and a t-test was used to evaluate the difference between the two samples (before and after accreditation). The results show that after accreditation, management control systems (beliefs, boundary, diagnostic, and interactive control systems) had seen significant improvements, leading to better management and quality of the health services provided. In the face of growing demands from the health sector, analyzing the balanced use of management techniques that improve organizational control in companies is expected to contribute to better service delivery and maximization of generally scarce resources.

JEL classification: M41.

Keywords : accreditation; hospitals; management control system; control levers.

        · abstract in Spanish | Portuguese     · text in English     · English ( pdf )