Aim:

To assess the experience of people with diabetes mellitus and/or hypertension belonging to a telemonitoring program.

Method:

Qualitative design through focus groups with users of the Public Health Service in Santiago de Chile. A total of 46 adults distributed in 10 groups are included in the present study.

Results:

The results include the perception of benefits of participating in a monitoring program -promotion of health care routines, pathology management, empowerment when referred to Emergency Services, support of the Telemonitoring Health Team, integration of the family into health care, comfort and accessibility-; and perceived barriers to access or stay in the program -worries about the use of technology and the time used for everyday control.

Conclusions:

this is the first study conducted in Chile that asses the experience of patients with chronic diseases that are enrolled in a telemonitoring program. The results show the acceptation and utility of the telemonitoring program and are a contribution to the improvement and development of these kind of programs.

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