Resumen

MOLINA, Cecilia Amalia. Research Priorities in the Social Work of Public Employees of Mendoza, Argentina. A Delphi Study in Knowledge Production in Social Security. Prospectiva [online]. 2021, n.32, pp.223-238.  Epub 01-Jul-2021. ISSN 0122-1213.  https://doi.org/10.25100/prts.v0i32.10917.

Research in health services contributes information and evidence about the challenges of service, finances, and administration that social security organizations face. Agreeing on what to research and for what purpose guides policymakers and work teams in the production of scientific knowledge about specific problems that must be solved to improve the healthcare system’s capacity to respond. The aim of this work is to share the results of applying a technique of reaching consensus on the criteria and topics to investigate within the “Obra Social de Empleados Públicos de Mendoza, Argentina”.

The applied methodology is a Delphi study with the participation of organizational referents with different disciplinary backgrounds and performances within the different administrative levels. The prioritized topics are innovative healthcare models focused on people; the identification of the needs of those insured who do not access services; and the removal of barriers related to access, with the help of new technologies, such as telecare.

It is concluded that this methodology enables those work teams that are not working articulately to reconsider particular interests in the light of institutional interests and provide well-founded information to policymakers.

Palabras clave : Healthcare priorities; Social security; Qualitative study; Delphi method.

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