Resumen

RODRIGUEZ DIAZ, Miryam Teresa; GONZALEZ MILLAN, José Javier  y  GONZALEZ M, Oscar Ulises. STUDY OF INFORMATION NEEDS IN THE SMEs OF TUNDAMA AND SUGAMUXI. Tend. [online]. 2016, vol.17, n.2, pp.79-92. ISSN 0124-8693.  https://doi.org/10.22267/rtend.161702.5.

Information plays a very important role in the modern world due to the flows it constantly generates, to the ample search engines and databases, and to the various forms offered by information and communications technology (ICT). These mechanisms allow storage, protection, management, transfer, use and transformation of information into useful knowledge that can be used for various purposes, i.g., business. This article aims to identify the various information needs of SMEs of Tundama and Sugamuxi valleys in the Department of Boyaca. To achieve this goal, 266 managers of these companies (173 in Tundama and 93 in Sugamuxi) were surveyed, a descriptive and explanatory method of study was used, a statistical technique of descriptive analysis was adopted and a structured survey was used as a tool for data collection. Among the results, the following main information needs of SMEs were identified: market research, knowledge of manuals, standards, procedures and equipment operation.

Palabras clave : Information; SMEs; needs; technologies; ICTs.

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