Resumen

COUTO RIBEIRO, Helen Cristiny Teodoro et al. A Study of Nonconformities in Nursing Work: Evidence Relevant to Improving Hospital Quality. Aquichan [online]. 2014, vol.14, n.4, pp.582-593. ISSN 1657-5997.  https://doi.org/10.5294/aqui.2014.14.4.12.

Objective: The purpose of this study was to identify the nonconformities related to nursing work at hospitals in Minas Gerais (Brazil). Method: A quantitative, descriptive method was used. The data were collected from organizational diagnosis reports prepared by the Brazilian Accreditation System for 37 of the 45 hospitals evaluated in 2009 (sample of 82.22%). The nonconformities related to nursing work were classified into three groups: care/assistance, management/supervision, and education/research. Results: The results of this study show there is a gap between the provisions of the Brazilian Accreditation System and nursing practice. They revealed important issues that should be corrected in the interest of patient safety, hospital organization, and compliance with current legislation in Brazil. However, it was noted the nonconformities related to nursing work are intrinsically connected to the work of other health professionals. Conclusions: Resolving the nonconformities that were identified does not depend exclusively on the nursing team. A change in the hospital culture and the development of an organizational policy on the part of hospital managers are required to ensure the multi-professional team has opportunities to encourage continuous improvement in the quality and safety of the everyday, routine operation of hospitals.

Palabras clave : Hospital nursing service; quality management; health care quality; accreditation; hospitals.

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