Resumen

TABARES-URREA, NATALIA; RAMIREZ-FLOREZ, GISELLE  y  OSORIO-GOMEZ, JUAN C.. Diffuse AHP and TOPSIS for the selection of a third-party provider considering operational risk. Rev.EIA.Esc.Ing.Antioq [online]. 2020, vol.17, n.33, pp.89-105. ISSN 1794-1237.  https://doi.org/10.24050/reia.v17i33.1329.

Contracting third-party logistics providers (3PL) is an activity that has been increasing over the last years globally and locally. One of the most outsourced services is transportation. Hiring a 3PL for ground transportation of merchandise AHP difuso y TOPSIS para la selección de un proveedor 3PL considerando el riesgo operacional is a multi-criteria decision-based problem, which must be addressed with the right tools in order to guarantee the best possible hiring taking into account the criteria that the contracting organization considers the most important for this transaction. The present paper proposes a multi-criteria development based on the use of the diffuse hierarchical analytical process (diffuse AHP) and TOPSIS for the selection of a third-party supplier in ground transportation of merchandise, including operational risk as one of the selection criteria. The proposal is applied to the selection of a transporter by a manufacturing company in Valle del Cauca, Colombia.

Palabras clave : Selection of suppliers; Third-party logistics 3PL; Diffuse AHP; TOPSIS; Ground transportation of merchandise; Multicriteria decision problems; Operational risk.

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