Servicios Personalizados
Revista
Articulo
Indicadores
- Citado por SciELO
- Accesos
Links relacionados
- Citado por Google
- Similares en SciELO
- Similares en Google
Compartir
Suma de Negocios
versión impresa ISSN 2215-910Xversión On-line ISSN 2027-5692
Resumen
DA COSTA WEBBER, Cleber; VANIN, Mauro Sérgio y BASSO, Kenny. Spacial Crowding and Consumer Value Perception in Retail. suma neg. [online]. 2018, vol.9, n.20, pp.102-110. ISSN 2215-910X. https://doi.org/10.14349/sumneg/2018.v9.n20.a4.
The perceptions of spatial and human crowding are factors that can influence in a relevant way the choice of the consumer by one or another store. The purpose of this article is to verify how the store environment crowding influences the consumer’s perception of value and purchase intention. For this study, an experimental study was carried out. The research verified that the perception of crowding directly influences the perception of value of the environment of the point of sale and indirectly the purchase intention, being the perception of value the mediator between the spatial crowding and the purchase intention. The study showed that lower spatial crowding implies a greater perception of value and, consequently, a greater purchase intention. The results can guide the managers’ decision about the retail store furniture.
Palabras clave : Crowding; spatial density; perceived value; purchase intention.