Resumo

RODRIGUEZ V, María Teresa  e  PENA R, José Ismael. Capacity measurement on companies' information technologies. Rev. esc.adm.neg [online]. 2012, n.72, pp.50-64. ISSN 0120-8160.

The importance of the use of information technologies in companies has been analyzed from several perspectives, evaluating its incidence on aspects such as organizational growth, innovation and competitiveness. Measuring the information technologies capacity of organizations would facilitate the development of strategies that increase such capacity. A revision of a specialized literature has been made on this field of information technologies in this study (ICTs). Each dimension has been described: infrastructure, architecture, human talent, knowledge and information technologies related with business, and such studies have been compared. The applied methods to measure the capacity of information technologies are shown in a summarized way, including the evaluated issues for each of the analyzed dimensions.

Palavras-chave : Information Technologies; Capacity; Measurement.

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