Resumo

PALACIOS, Himelda  e  PORCELL, Néstor. Diffculties when implementing the CMMI organizational model. Rev. esc.adm.neg [online]. 2012, n.72, pp.110-127. ISSN 0120-8160.

This research aims at analysing and proposing intervention strategies which allow to identify and avoid the risks in organization learning processes, when an organization decides to implement a quality model for the development and maintenance of specialized softwares, such as CMMI (Capability Maturity Model Integrated) . This software design means much more than identifying processes, procedures and formats, which implies an organizational cultural change in the corresponding areas and companies in charge of software development changing the behavior of software design engineers. The intervention strategies suggested facilitate a change in organizational culture in this type of organization reaching success at high maturity levels based on the CMMI model. This will lead the organization to high quality standards in software design, software engineering, project management, process management, a continuing successful follow- up processes, quantitative process management and systematic learning.

Palavras-chave : CMMI model; Quality management; Process management; Systematic learning.

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