Resumo

HERNANDEZ-NARINO, Arialys et al. Systems characterization and clasification, a needed step for processes management and improvement. The specifics of health care organizations. Dyna rev.fac.nac.minas [online]. 2014, vol.81, n.184, pp.193-200. ISSN 0012-7353.  https://doi.org/10.15446/dyna.v81n184.37309.

The present paper discuses the importance of system and processes characterization and classification for organizational management and improvement. In order to so, the article shows a theoretical overview on methods to characterize and classify systems and processes, putting special emphasis on health care services and the conception of a procedure for managing and improving process in such environment, with the use of the methods exposed. So as to demonstrate the relevance of this topic, it is illustrated a case study in a particular health care organization.

Palavras-chave : characterization and classification; processes improvement; health care organizations.

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