Resumo

SAAVEDRA-SAAVEDRA, Jaime. The basis for a quality management system for an assisted reproduction technique centre. Rev Colomb Obstet Ginecol [online]. 2006, vol.57, n.2, pp.100-106. ISSN 0034-7434.

This paper is aimed at examining the factors which should be considered when evaluating an assisted reproduction centre’s overall quality. Normal methods for evaluating quality were reviewed. Many state regulating institutions around the world have become centred just on pregnancy rates, which could lead to erroneous conclusions if other essential factors are not taken in count, such as multiple pregnancy, ovarian hyper-stimulation, customer satisfaction, suitable laboratory evaluation and applying clinical protocols. This article describes how our institution was accredited as a model for such process. Methods and procedures for improving quality are essential in all business models, including those pertaining to assisted reproduction centres. ISO 9001 is applied in our institution when evaluating and improving the service provided for our patients.

Palavras-chave : quality of health care; norms ISO 9001:2000; pregnancy rates; client attention.

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