Resumo

ARRAUT CAMARGO, Luis Carlos. Quality management as an organizational innovation for the productivity of the company. Rev. esc.adm.neg [online]. 2010, n.69, pp.22-41. ISSN 0120-8160.

This article shows the importance of innovation for academic professionals and company managers. The main topic is organizational innovation based on quality systems and their impact on productivity and competitiveness. The methodology used is that of explained multiple cases taken as a unit of analysis in the petrochemical- plastic sector in Cartagena city, Colombia. The principal results are, first, the importance of organizational innovation and how a group of manufacturing companies in Cartagena, Colombia, develops this kind of innovation based on quality systems ISO as a positive effect on their productivity. This paper is the result of a doctoral degree research on organizational innovation in the petrochemical- plastic sector in Cartagena, Colombia.

Palavras-chave : Innovation; Organizational Innovation; Productivity; Quality; Competitiveness; Quality systems.

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