Resumo

ZAYAS AGUERO, PEDRO MANUEL; BAEZ SANTANA, RAFAEL ANTONIO; ZAYAS FERIA, JOSUÉ  e  HERNANDEZ LOBAINA, MARIANELA. CAUSES OF JOB SATISFACTION IN A MARKETING ORGANIZATION WHOLESALE. Rev.fac.cienc.econ. [online]. 2015, vol.23, n.2, pp.35-51. ISSN 0121-6805.  https://doi.org/10.18359/rfce.1606.

This study aims to determine the factors that influence job satisfaction in a wholesale marketer, allowing to establish strategies and actions to achieve a process of continuous improvement of the organization. The methodology used techniques such as: scales, surveys, interviews and direct observation, all interrelated and proceeding to the triangulation of results. It was validated by experts the designed instruments. The statistical processing was done using the SPSS statistical software. The results of the research aspects that inhibited job satisfaction among employees as well as the predominant set of dimensions and indicators that identify the major existent inadequacies were detected.

Palavras-chave : Job satisfaction; motivation; Assessment; Perception; Positions.

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