Resumo

PULIDO-ROJANO, Alexander D.  e  BOCANEGRA-BUSTAMANTE, Carlos A.. Mitigation of defects in products manufactured. Ing. compet. [online]. 2015, vol.17, n.1, pp.161-172. ISSN 0123-3033.

This paper proposes a process of continuous improvement in which some statistical tools of quality (Control charts, the Pareto diagram and the cause-effect diagram) and risk management process contained in the NTC 5254 and ISO 31000 are used. The objective is to propose a set of simple steps to reduce the defects that occur in a production system. The proposal seeks to be a guide for combining quality tools and management standards while taking into account the operating characteristics of the company. The proposed improvement process starts with the identification of products and processes critical to the organization within its product line and ends with review and monitoring of the actions proposed to mitigate the sources of nonconformities identified. It seeks to show how to implement a process of risk management in production systems and manufacturing

Palavras-chave : Operating conditions; quality tools; risk management process.

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