Resumo

HERNANDEZ SANTIBANEZ, María Isabel et al. Dispatch prioritization using fuzzy AHP and Topsis. Tecnura [online]. 2017, vol.21, n.52, pp.102-110. ISSN 0123-921X.  https://doi.org/10.14483/udistrital.jour.tecnura.2017.2.a08.

Abstract Context: The organizations present a limitation in resources when making finished product shipments from the product centers to the areas of consumption. This limitation makes it important to clearly define priorities so that those resources can be used efficiently and ensure high levels of customer satisfaction. Method: We developed a proposal to prioritize the shipments of finished product from a distribution center to n warehouses. It involves the fuzy AHP and Topsis multi-criteria tools. The Fuzzy AHP tool allows defining a series of important criteria when making the dispatches. Additionally, it allows weighing these criteria since not all have the same importance when making the decision. Finally, we used Topsis to generate a ranking that allows us to establish the priority of dispatches, considering that each destination warehouse has different values for those criteria. Results: The proposed methodology was applied to a case study. We found that it prioritizes the dispatches so that the most important warehouses, according to the set of established criteria, are the first to be met. Conclusions: The proposed methodology can be replicated in different contexts and for any organization as long as there are people involved and the objectives of the of the company are clear.

Palavras-chave : decision making; Land transportation; Logistic; Physical distribution of goods.

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