Resumo

DOMINGUEZ SANTIAGO, Mildred. Factores determinantes en la gestión de recursos humanos en empresas de servicios que incorporan de manera sistemática nuevas tecnologías: Un estudio de caso en la comunidad valenciana. Pensam. gest. [online]. 2008, n.24, pp.88-131. ISSN 1657-6276.

The new technologies incorporation supposes the reduction of the current technologies&' life cycle and brings transformations in people&'s life stiles, consumption practices, interpersonal relations and, consequently, changes in survivor conditions and enterprises competitiveness. Modern entrepreneurial organizations have brought profound changes in development and survivors conditions. In these changes processes and technologies have been taking into considerations. It is here when emerge different proposals (empowerment, engineering, process management, and competences management) to face those circumstances. Face to this new scenario the competence management can be understood as one of the major contributions to integral management. In this work, we pretend to talk about how from the Human Resources Management the politics that contribute to ameliorate in technology and innovations in services sector enterprises have been established.

Palavras-chave : Services; new technologies; competences management; knowledge; human resources; strategies.

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