Resumo

VELASQUEZ-RESTREPO, Paula Andrea; VELASQUEZ-RESTREPO, Sandra Milena; VELASQUEZ-LOPERA, Margarita  e  VILLA-GALEANO, Jhon. Implementation of Risk Management in the Mission Processes of the Dermatology Section of the Universidad de Antioquia (Medellín, Colombia) Following the ISO 9001:2015 Guidelines. Rev. Gerenc. Polit. Salud [online]. 2017, vol.16, n.33, pp.78-101. ISSN 1657-7027.  https://doi.org/10.11144/javeriana.rgns16-33.igrp.

Risk management in health care services is a process that takes into account the planning and implementation of strategies aimed at controlling possible adverse effects that arise during the attention to users, quality of service, and patient safety. This article reports on the development of the risk management system for the mission processes of the Dermatology Section of the Universidad de Antioquia, as well as on the main results obtained to date and the way in which the Quality Management System (under the ISO 9001 standard) worked as a complement and support to the implemented risk management system. Five inherent risks were identified for the Dermatopathology Laboratory, six for Other Dermatological Procedures, and eight for the Photodermatology Unit, all of which were analyzed and evaluated; the relevant controls were implemented afterwards.

Palavras-chave : risk; risk management; dermatology; health; patient safety; laboratory.

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