Resumo

ORTIZ BARRIOS, Miguel Angel  e  FELIZZOLA JIMENEZ, Heriberto Alexander. Miceps methodology for statistical process control: a case study applied in production process of tempered glass. Prospect. [online]. 2014, vol.12, n.2, pp.73-81. ISSN 1692-8261.  https://doi.org/10.15665/rp.v12i2.291.

Statistical Process Control is regarded as a Quality Management tool for the improvement of processes and products. Its successful implementation on manufacturing and service industries has provided financial and market benefits. Therefore, it is very important to guarantee an efficacious link between customer expectations and companies. This study aims to develop an approach based on MICEPS (Methodology for integrating customer expectations and production systems) to help companies design effective systems of quality control. First, a process analysis is carried out and then MICEPS is applied to establish monitoring and control points with customer focus. A case study from tempered glass industry is used to explore the effectiveness of the proposed approach

Palavras-chave : Quality management; Statistical Process Control; Critical to customer satisfaction; MICEPS; Tempered glass.

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