Resumo

ZABALETA DE ARMAS, Milena Isabel; BRITO CARRILLO, Luis Enrique  e  GARZON CASTRILLON, Manuel Alfonso. Knowledge management system in the it area for a university in the colombian caribbean. Rev. Lasallista Investig. [online]. 2016, vol.13, n.2, pp.136-150. ISSN 1794-4449.  https://doi.org/10.22507/rli.v13n2a13.

Introduction. In current times, organizations describe information as one of their most important assets. Nevertheless, the knowledge acquired by the people working in them is even more important. Objective. Design a knowledge management system for the IT and technological resources in a university from the Colombian Caribbean. Materials and methods. A quantitative focus using the explaining method was used, for which a diagnosis of the current situation was made in knowledge management terms and then the relationships between the variables studied were presented, with support on the structural equations model (SEM). Results. A knowledge management model was designed, and it was oriented to improve the effectiveness of the IT and technological resources in a university from the Colombian Caribbean, providing tools to make the acquisition, the creation, the storage and the divulgation of knowledge, easier. Conclusion. The main underlying factors in every variable of the model are: for IT, main services and infrastructure; intellectual capital, focused on the structural capital related to the organizational environment and the business processes; organizational learning, highlighting the cultural system, the team learning and the innovation referred to policies to boost creativity in the personnel

Palavras-chave : knowledge management; IT; intellectual capital; organizational learning; innovation.

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