Resumo

SAIZ ALVAREZ, José Manuel  e  OLALLA CABALLERO, Beatriz. Knowledge management and quality systems in family company clusters. Rev. esc.adm.neg [online]. 2010, n.68, pp.70-85. ISSN 0120-8160.

Family companies make up the entrepreneurial focus of part of the countries having economic Independence. Due to the strong competition process as a result of economic globalization, the formation of clusters and the management of knowledge and the quality systems within companies have the fundamental significance for the survival o the company in a long term. Through this paper, there is an interacting analysis between clusters, knowledge management and the service quality systems, specially those applied to family companies.

Palavras-chave : Family Companies; Clusters; Knowledge Management; Quality.

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