Resumo

CARBALLO-MENDIVIL, Blanca; ARELLANO-GONZALEZ, Alejandro  e  RIOS-VAZQUEZ, Nidia Josefina. Maturity of processes in small manufacturing companies in Mexico. Rev. esc.adm.neg [online]. 2019, n.86, pp.185-206. ISSN 0120-8160.  https://doi.org/10.21158/01208160.n86.2019.2301.

This research paper aims at presenting the results of a project whose objective was to diagnose processes with a maturity approach, of small manufacturing companies in Mexico trying to collect data of their current situation as an input for the future formulation of improvement proposals.

Similarly, this study shows a synthesis of the literature on organizational maturity where few models that may be applied to this type of companies are detected, and even less those with an appropriate focus for the diagnosis of processes. For this, the Model for the Architecture of Organizational Performance in a Supply Chain (ADOCS by its abbreviation in Spanish) was used, which establishes twelve organizational processes grouped into four categories, thus designing instruments in a rubric format to identify the level of compliance of each process with respect to the ideals established, emanating from theoretical models, calculating the level of maturity reached by the four categories proposed.

Finally, findings show that the majority of these companies operate at a handcrafted level of maturity, indicating that there is general knowledge about the continuous improvement approach, but processes have not been formalized or systematized, although improvements are sporadically implemented with a corrective approach.

Palavras-chave : diagnosis of processes; organizational diagnosis; organizational maturity; manufacturing sector; manufacturing company; Architecture of Organizational Performance in a Supply Chain (ADOCS by its abbreviation in Spanish); continuous improvement..

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