Resumo

CASTRO-SILVA, H. F.  e  RODRIGUEZ, F.. Incidence of ISO 9001 certification in business results. A colombian case. Entre Ciencia e Ingenieria [online]. 2017, vol.11, n.22, pp.18-25. ISSN 1909-8367.

This research is focused on establishing the impact generated by the implementation and certification of ISO 9001 in some companies in the department of Boyaca - Colombia. For evaluating a representative sample of those with active certification and at least two years old is taken; they were given a form that collects information related to the performance of organizations in various aspects. Finally, by applying statistical analysis techniques certification incidence was assessed. We concluded that the efforts of companies to achieve certification of ISO 9001 cause a positive impact on performance, specifically in areas such as process improvement, product planning and design, and customer satisfaction. The research aims to help practitioners of quality management to understand more the possible consequences of the implementation and certification of a quality management system under ISO 9001.

Palavras-chave : management quality; ISO 9001 standard; business results; quality systems.

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