Abstract

DUQUE OLIVA, Edison Jair  and  GOMEZ, Yaneth Diosa. Conceptual evolution of models for measuring perception of quality service: A perspective from higher education. suma neg. [online]. 2014, vol.5, n.12, pp.180-191. ISSN 2215-910X.  https://doi.org/10.1016/s2215-910x(14)70040-0.

Through a review of the concepts related to service and most recognized models for evaluating the perception of service quality, a theoretical evolution of these models is developed, with emphasis on their application in higher education and the importance of its measurement in institutions of higher education.

Keywords : Quality; Service quality; Perceived service quality in higher education.

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